Fairytale Wood: Returns and Refunds Policy
We really hope you are delighted with your purchase from Fairytale Wood. However, if not, rest assured, our returns and refund policy is here to help.
Return Policy
You may return any purchase within 30 days of receiving that purchase if you are not satisfied with the purchase. You must follow the returns procedure laid out below in order to receive a full refund.
Return Procedure
- Use the Return Form below to inform us of the details of the purchase. This puts us on alert to watch for your package and ensures smooth service.
- Please pack your item(s) in the original packaging if possible, otherwise ensure the item is very well packed and cannot be damaged in transit.
- Send your parcel to the returns address below using the same service we use to send the parcel to you. Please note, this is at your expense.
- Once we receive your parcel we will examine it and contact you, confirming refund.
Return Address
Fairytale Wood
Akacjowe 27,
55-080 Smolec,
Katy Wroclawskie,
Poland
Refund Policy
Full refunds will be made within 14 days of receiving your parcel, assuming you have followed the return policy. Refunds are made to your original payment method (bank, card etc.).
Exceptions
- Personalised items cannot be refunded.
- Commissions are paid in two seperate payments. Only the second payment is refunded and then up to a maximum of 50% of the payment.
- Completed services such as gift wrapping or mailing are not refunded
- Beyond 30 days,, damaged goods cannot be returned
- Beyond 30 days, returns are not accepted for minor blemishes due the item being hand made.
Data Protection
All data provided in the return form is used solely for the purpose of providing the return service as outlined in this policy and for legal matters related to book keeping.